How secure and reliable is the trading platform?
The Online Portal is a secure website that you can access – with your MAC and password – from any computer. Once logged on, if on a shared computer, please ensure you protect your account by logging off. Closing the webpage is sufficient to log out of the Online Portal. As an additional security measure, you will be automatically logged out after 20 minutes of inactivity. The trading platform uses the latest technology (Sun Java Applet ) and operates in a fully redundant fail over environment to keep system down time is kept to an absolute minimum. This means that, if the system fails, it automatically reverts to an active standby environment running at a separate location. Security of the platform is of a very high level with key processes residing behind secure corporate firewalls, sensitive data protected using 128 bit encryption and the use of role based permissioning. However, you should be aware that we cannot guarantee you will have access at all times. For example, the platform
