How many templates can customers save with the On-line version?
• 30 templates for Communication Services, and • 10 templates for Shipping & Delivery Services. Top • If required, how can customers void an item on the EST Desktop version? This feature is not available with the On-line version. The voiding process is only available with the Desktop version. Following are more detailed information on the voiding process: EST Version Void Process On-line Customers cannot Void an item on the On-line version. – – When customers receive their Statement of Account, they simply contact Credit Management Group (CMG) to have the item corrected cmg@canadapost.ca or call 800-267-7651. Desktop Customers are able to Void an item before transmitting the Manifest; customers are able to void and item when the manifest status is opened. If their order has been transmitted, they may contact CMG. There are two ways to void an order on the Desktop application, as follows: FAST • Select Void an item command button on the Desktop main page • Select a Manifest from the Ope
