How long will the investigation take?
The length of time an investigation takes depends on the complexity of the complaint, the number of parties involved, and how long ago the events took place. A simple investigation usually takes six to nine months; a complex investigation can take eighteen months to two years. This is to allow time for all involved to have their say and for all the relevant information to be obtained.
The length and nature of Board investigations varies with the nature of the complaint, but, on average, investigations are completed within six months. When the Board receives the complaint a letter is sent acknowledging receipt. Unless additional information is needed during the investigation, you will probably not receive any other correspondence until the investigation is completed. If, after 3 or 4 months, you wish to check on the status of the investigation, you should feel free to call the 1-800 number on this brochure. At that time, we will try to give you a approximate time frame for the investigation. If additional information or the opinion of an outside specialist in needed, the investigation will take an additional 3-4 months.
The Board cannot predict how long an investigation will take because each case has many variables. Each matter received by the Board is investigated thoroughly and on its own merits. Some cases are clear and involve a limited number of circumstances and, upon assignment, can be completed quickly. Others are more complicated and may take longer periods of time. The Board will do its best to process the complaint as quickly as it can, while still maintaining an appropriate investigation. When the Board has reached a final decision, both parties will be informed in writing of the outcome of the Board’s investigation.
