How is long distance consultation and service handled?
We’d be happy to provide initial phone consulting services to assist you if you’re considering a digitization project. If these discussions lead to larger consulting requirements (onsite collection survey, etc.), we can provide price estimates for fee-based consultation. Upon contract award, we assign a Project Manager to your project. Materials are shipped between OCLC’s facility and your site via FedEx, UPS or another designated shipping agency. Traditionally, you pay to ship materials to us and we pay to ship them back to you, but other arrangements can be made. Project Update calls are set up to monitor progress throughout the project. We handle your materials with great care at our facility, and we take great care in re-packaging the source materials for return shipment. We deliver digital samples electronically for review and approval. Final digital delivery can be done through a variety of means, including DVD, FTP, tape output, external portable hard drives, etc.
