How does VA communicate with the Department of Defense regarding service members in the Polytrauma System of Care?
The VA Seamless Transition social worker assigned to the military treatment facility currently caring for the patient makes contact with staff at the receiving Polytrauma System of Care facility. Vital clinical information is then transmitted to the admission case manager at the Polytrauma Rehabilitation Center for review. The admission case manager remains in contact with the Seamless Transition social worker and the clinical team at the military treatment facility until the patient is transferred to the receiving VA Polytrauma facility. During the service member’s stay, the VA case manager remains in contact with the patient’s military branch to keep them informed of progress and changes in the patient’s condition. VA and the Department of Defense use phone calls, secure records transfers, and meetings to ensure open communication and effective coordination. Physicians in the Polytrauma System of Care and at Military Treatment Facilities contact each other directly through teleconfer
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