How does the Board assess a complaint?
The Board shall assess all information received and determine whether or not the Complaint is justified and if so what remedial action licensee should take or ifnot, advise the parties within fourteen (14) days from the date of such assessment. Each party shall inform the Board within ten (10) days from the date of such receiptwhether or not the assessment is acceptable to the party, and if not the reasons for non-acceptance. If the reasons for non-acceptance of the assessment are dueto a misunderstanding of the situation which there would be no just cause for Complaint (for example, where the consumer is complaining about an increase in tariffthat has been approved by the Board), the Board shall advise the complainant in writing explaining why the Board cannot uphold the Complaint.
