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How does Control-F1 integrate with Helpdesk Incident Tracking / CRM Software and Knowledge Management Solutions?

April 26, 2017control-f1 CRM helpdesk incident integrate knowledge Management Software solutions

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How does Control-F1 integrate with Helpdesk Incident Tracking / CRM Software and Knowledge Management Solutions?

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1. Helpdesk Incident Tracking / CRM Software: The Control-F1 Database Bridge allows Control-F1’s interactive solutions to automatically store data gathered by Control-F1 into desired fields within a Helpdesk Incident Tracking / Customer Relationship Management system. 2. Knowledge Management Solution: This integration enables a customer who is unable to solve their request using a self-service system to escalate the request by initiating a live assisted session. Q: Do I have to be watching the queue at all times to know if a customer needs help? No, agents can be notified of new requests via audio alert, e-mail, and wireless devices. Q: What type of Professional Services does Blueloop offer? As part of your Control-F1 implementation, our professional services team will: 1. Implement your branded eSupport Portal within hours. 2. Train your agents on how to use Control-F1 effectively, specifically for your support environment. The training can be done via the Web and in under half a day.