How does 911 prioritize calls?
All calls requiring a police response are assigned a priority. Priorities range from “1” to “5”, “1” being the highest and “5” the lowest. While we understand that all callers believe their call is important, in the interest of public safety, we must have a method for determining what call should be dispatched first. While you are speaking to a call taker he or she is entering your information into a computer. This information is transmitted to the appropriate dispatcher who will in turn dispatch police to the required location. Priority 1 or 2 calls require a police response and are generally dispatched immediately. As information is being obtained from callers of an “in progress” or “high priority” incident that information is simultaneously disseminated to the responding officers by the dispatcher. Priority 3 calls are lower priority calls and may be an hour or longer for a police response, depending on call activity in the City at the time.
All calls requiring a police response are assigned a priority. Priorities range from “1” to “5”, “1” being the highest and “5” the lowest. While we understand that all callers believe their call is important, in the interest of public safety, we must have a method for determining what call should be dispatched first. While you are speaking to a call taker he or she is entering your information into a computer. This information is transmitted to the appropriate dispatcher who will in turn dispatch police to the required location. Priority 1 or 2 calls require a police response and are generally dispatched immediately. As information is being obtained from callers of an “in progress” or “high priority” incident that information is simultaneously disseminated to the responding officers by the dispatcher. Priority 3 calls are lower priority calls and may be an hour or longer for a police response, depending on call activity in the City at the time. Priority 4 or 5 calls are generally handl
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