How do “smart habits, i.e. effective repetitive interlocked patterns of behavior” lead to the “extinction effect?
interpersonal skills do not occur in a vacuum. The very word “interpersonal” indicates that interpersonal skill is about interacting with others. As organizational psychologists are shown, people in the workplace interact in “repetitive interlocked patterns of behavior”. That is, individuals develop smart habits, or patterns of behavior, that allow them to get work done efficiently when interacting with others. Take a simple example. A client waits in line to deal with a bank teller. When the client reaches the teller’s wicket, the client presents the teller with a deposit slip. Based on the deposit slip, the teller knows that the client wants to make a deposit. The teller engages the client in social chitchat while using a computer terminal access to client’s account and make the necessary entries. The teller provides the client with printed piece of paper verifying the deposit. With minor variations, this “interlocked pattern of behavior” is repeated an uncountable number of times ea
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