How do I reach MassRelay?
The Massachusetts Relay is available 24 hours a day, 7 days a week, 365 days a year. You may contact MassRelay using the following numbers: • DIAL 711: Simply dial 711 and a MassRelay Operator will answer your call. This service is available within Massachusetts only and is not always available at payphones or PBX-type phone systems. 711 calls are answered first in Voice, then in TTY. • Or you may choose to dial one of the toll free numbers: • 1-800-439-2370 ( TTY/ASCII ) • 1-800-439-0183 ( Voice ) • 1-866-887-6619 (Voice Carry Over) • 1-866-645-9870 (Speech to Speech) • 1-866-930-9252 (Spanish to Spanish) When your call is answered, simply give the Operator the number of the person you wish to call. The Operator will then dial out that number for you and relay your conversation. All MassRelay Operators are trained to handle standard Relay, VCO, HCO, 2-line VCO and VCO-to-VCO/TTY calls. Specially trained Operators handle Spanish and STS calls.
