How can I archive or permanently save the recorded phone call files in an IPCC environment?
A. The recordings made by supervisors are archived as raw voice data packets. The recordings can only be reviewed using the Supervisor Record Viewer. However, if you want to permanently save selected recordings as .wav files, you can use either of these methods: • Use the Play and Save button in the Supervisor Record Viewer and save the recording to a selected folder. • Use the CRSraw2wav.exe command line utility. This utility is located in the C:\Program Files\Cisco\Desktop\bin folder. It must be run from this location in a command window on the computer that hosts the Recording & Playback service (RPServer.exe). Refer to the Using the CRSraw2wav Utility section of Cisco CAD Service Information for more information.
