How are you using technology in programs and services that support servicemembers and veterans’ educational needs?
Deborah Proctor: As a system, we’ve really been working hard to be as responsive as we can to the needs of the military, and with Minnesota Online in particular. We’re hoping that all of these things will support veterans on active-duty and all branches of the military as well. They’re really dependent on information systems. Gary Langer: Through the Online Call Center, we have a specialist on issues for military servicemembers and veterans who cross-trains other staff. It’s a good vehicle for online support, and creates a single place to send students. When we helped students in colleges and universities affected by Hurricane Katrina, we couldn’t have students calling 32 different places in the system. This is the same kind of response. With one place to call, we can then gently hand each person off to the right campuses. Sheila McComb: Another unique online element is the military experience translator, which was created to help veterans translate some of their experiences into civil
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