How are orders handled?
Orders are received by telephone (865-576-2606), fax (865-576-6436), E-mail: (estsc@osti.gov), or written request addressed to the Energy Science and Technology Software Center, P.O. Box 1020, Oak Ridge, Tennessee, 37831-1020. Under normal circumstances, the Center will begin to process the order for software the day it is received if payment and site license agreement are in order. In the event that forms are not in order, the ESTSC will contact the requester. No further action will be taken until all required information and/or payment is received. The software package is normally disseminated within three to five working days after the order has been fully processed and is normally delivered by first class U.S. mail. If requested, your account will be charged for other delivery methods chosen.
