How are errors and omissions handled?
All transcriptions are proofread twice before being delivered. In the case of five or fewer flagged items (see Transcription Guidelines), we will make every effort to accommodate your request for corrections at no charge. However, we cannot be responsible for bad audio. If large sections of the audio (more than 5 flagged items) were unintelligible, we will only make corrections on a payment basis. Price will depend on the amount of re-work required.
