How are chargebacks handled?
A chargeback occurs when a buyer asks their credit card company to remove a charge from their credit card statement. This results in a credit to the Member/Customer’s credit card and a debit to the RecDesk account. The subscribing Organization (i.e. Recreation Department) is liable for this amount. The amount subject to chargeback would be withheld from the next Settlement Process (see Settlement Process below). How does our organization receive the money from credit card transactions? Every week we go through what we call our Settlement Process. This is when all money that is due to your organization is transferred from the RecDesk custodian account to you via electronic check. Settlement history and unsettled transactions are viewable within the RecDesk Director application.
