Does the FAA enforce the Quality of Service Agreement?
AJP-B1 reviews QOS complaints to determine whether the QICP is in conformance with the Advisory Circular with regard to reliability, accessibility, and security. If not, AJP-B1 requests the QICP to provide performance documentation showing the identified deficiency does not exist or has been corrected. Failure to do so may result in rescission of QICP status. QOS complaints on considerations other than reliability, accessibility, and security (e.g., billing or administrative issues) must be worked between the QICP and user.
