Does the customer have an alternate cable or connector to try?
Most SCSI cables have multiple connection points (usually three to five on most Gateway cables). If you are dealing with bent pins on the cable, try a different connector on the cable. Try an alternate cable if available. Another item to consider when dealing with the cable on DDS3 DAT drives is that the interface on the drive is 50-pin, not 68. Most current SCSI systems have only 68-pin connections. In this situation, a 50-pin to 68-pin converter is used to couple the connections. • Is the SCSI bus properly terminated on both ends? In most cases, the beginning of the SCSI bus is at the controller connection. Most integrated SCSI controllers and SCSI cards have options to enable termination by way of a firmware/BIOS utility (CTRL+A, CTRL+C). If the termination setting is set to automatic, see if it can be set to enabled, low on high on, or whatever is appropriate for the card configuration instead. If there are devices on another connector of a 1-channel SCSI card, ensure termination i
