Can TICO take any administrative action against a travel agency or travel wholesaler when TICO receives a consumer complaint?
TICO examines all complaints to see if there has been a breach of the Travel Industry Act, 2002 and/or Ontario Regulation 26/05. When a complaint involves allegations of non-compliance with the Act, the Registrar will undertake the necessary compliance and enforcement activities. TICO will require the registered travel company involved to initiate corrective measures in an effort to prevent similar situations from affecting future travelers. Any compliance activity is dealt with separately from assisting with resolution of the complaint.
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- Can TICO take any administrative action against a travel agency or travel wholesaler when TICO receives a consumer complaint?