Can I customize Odyssey so that all incoming documents are automatically converted to a PDF?
Yes. From the Maintenance dropdown menu, go to Default Action and change the setting to Automatic Convert to PDF (or whichever action you want Odyssey to perform for all incoming documents). Keep in mind that you will not be able to crop, rotate, deskew, etc any incoming TIFs since Odyssey will automatically convert them to PDFs and place the file in your C:\odyssey\complete folder. You will also need to remember to go to the Completed folder regularly and check for new documents so that you can deliver them to your patron(s). You can also customize Odyssey to perform an action for documents coming from a specific institution. Open the Odyssey Address Book and retrieve the entry for a specific library. Change the Override Default dropdown menu to whichever action you want Odyssey to perform when a document arrives from that specific library.