Can end-users log and query their own incidents via a customizable, adaptable web interface?
Yes. All iWise object types are accessible using the e-mail, web, and/or Windows interfaces. You can use a variety of customization tools to apply customer-specific modifications. Changes to the iWise Windows client are performed using the iWise XML editor. In addition to the web and Windows interfaces, users can submit e-mail messages that automatically create iWise objects such as incidents and problems. The e-mail interface also functions as a basic notification and acknowledgement mechanism, and can address advanced bi-directional requirements such as the ability to add text comments or perform new record assignments. When objects are assigned to users, iWise Monitor Agents use HTML templates to send e-mail messages to users’ e-mail addresses based upon each users notification profile. These HTML templates can contain as much data from each object in the body of the e-mail as required. Any authorized user who knows basic HTML and how to locate iWise data can modify iWise-supplied t
