Are there different levels of support options to subscribe to?
Unicon has created a Service Level Agreement structure that allows institution to choose a program that best fits their needs. Developer: The Developer subscription is designed to address the needs of uPortal, Sakai, and CAS users who are still in the process of evaluating, testing, or developing in uPortal, Sakai, or CAS and desire a qualified support partner to assist in the usual challenges involved in the first year of working with the software. This entry level package is for pre-production use of uPortal. It is only available for one year per subscriber, after which subscribers are automatically upgraded to the Standard subscription. Standard: The Standard subscription is designed for uPortal, Sakai, CAS sites that require a full-service support offering to safeguard their important uPortal, Sakai, or CAS implementations. Designed for small to medium-sized uPortal deployments, the Standard subscription delivers a low-cost support alternative attractive to budget-conscious institu
