Are people born inventors?
I do think there’s something to that, but even born inventors set off to solve their own problems. It certainly was in my mind as I thought about my family. My wife and I both work, I’m traveling, and my kids are taking music and tae kwon do lessons and playing soccer. How are we all going to keep in touch? What are the rules you live by? I like to think that the best way to go through life is with a lot of intellectual humility. That and tolerance. It’s about listening to other people’s perspectives on problems and needs and being open to them, and being willing to change your point of view. I try not to be dogmatic about what I believe to be true. Describe the employee who drives you crazy. He dithers, unable to make a decision. And sometimes I do that myself! What’s the most important thing you’ve learned in business? The importance of goodwill, that you build it as you go through your career. It’s an accounting term, but I think of it as a catchall description for the kinds of good
