Are Maintenance, Support, and Updates included in the list prices?
When purchasing a license you receive 12 months of Software Maintenance. During the time of this Software Maintenance… • …you can log in to download the latest version for free at any time (this includes all bugfixes and all new versions of the product that you have purchased). • …you are entitled to receive priority email support via our support-ticket system. • …you can log in to re-request your license key for free at any time. The Software Maintenance can be renewed after one year. The price will be 25% of the current list price of the original license, in effect when the renewal is ordered. For your convenience, we will give you advance notification by e-mail before your maintenance plan expires. Please note that after expiration, you will no longer be able to download the software or new versions from our website. When you extend your Software Maintenance plan we sum up the total maintenance packages and calculate the duration from the time of the initial purchase of the
