Are IRS phone numbers available on the website”?
“Yes, they are, but you need to go to the search tool in order to access information.” There is a link to access information of the local office and their hours of operation. The Taxpayer Advocate Service and Taxpayer Assistance Centers are available also in the Blue Book telephone directory within the White Pages. Panel member C. Morgan Edwards shared how the “Notice Issue Committee” is working on ensuring that the telephone number on the Notices sent to the taxpayer is the correct number to get the taxpayer to the right assistor. Ms. Aiello shared that she is aware that the Service is currently working on the issue of the employee being able to pull up the exact notice that was sent to the taxpayer (The Notice Viewing Project). Currently, employees have codes to go by in order to interpret which notice was sent to the caller. Question #3: “Why are automated responses used instead of a live person?” The automated system is set up to address the general (frequently asked) less complica
