Your installation instruction says “place for circular pads included onto the base of the heatsink”. What are these “pads”?
The white circular pads are used for cushion and distribute the mounting pressure evenly on CPU DIE. They are preformed on a white 3M square pads in the packaging. These pads are designed for 1 installation only and will deform after multiple installation. Please provide Thermalright a picture of purchase receipt with a mailing address if replacement needed.