Wrong passenger name(s)?
There are a few considerations here. First, for international travel the name on the reservation must match the name on the passport. However, middle names are ignored so it does not matter if you left out the middle name. For domestic travel, the name on the reservation must match a government issued ID. Secondly, tickets are sold as “nontransferable,” so if one of your party decides he or she no longer wants to travel, you cannot have it switched to a new person’s name (tickets are “nontransferable” per the airlines). If you typed in the wrong passenger name, please use our Customer Support page for information to contact us within 12 hours of purchase. Please keep in mind that your current fare may not be the same or available for the new dates you are requesting. There will also be additional fees charged for changing a “non-changeable ticket.
If you typed in the wrong passenger name, you will need to visit our Customer Support page within 24 hours and choose the “wrong name” option from the drop down menu. Please keep in mind that your current fare may not be the same or available for the new times you are requesting. There will also be additional fees charged for changing a non-changeable ticket.
