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Would you complain in this situation in Marks & Spencer, which is supposed to deliver good customer service;?

April 26, 2017complain customer service deliver garden good Home marks Spencer

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Would you complain in this situation in Marks & Spencer, which is supposed to deliver good customer service;?

3 Answers

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I think its a good idea to complain in writing about all lack of Customer Service as if you don’t the company cant take action to make things better in the future.

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complain with names and details of the store you may get a goodwill coupon customer service has gone down the drain with most stores mistakes do happen least you would expect is an apology rather then being made to appear like a fool

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You could complain but you were charged the right price in the end, but I would be annoyed if they didn’t listen to me and looked at me like I was stupid- this has happened to me before- where you have to explain the prices to the staff and they argue with you. Just because they work there, doesn’t mean they necessarily know more than you. I would make a complaint, but make it mild and explain that what annoyed you was the attitude of the staff. M&S might take this on board and explain to staff that ‘the customer is always right’, and you might get a good will gesture like a coupon.