With high speed Internet, how can I use the ICD AutoAction with my TELUS Voice Mail to better manage my incoming calls that are not answered?
If you are expecting to be away from your computer and want to reduce the number of rings before unanswered calls are transferred to Voice Mail, use one of the options below. Option 1: Close the ICD software Incoming calls will be automatically forwarded to Voice Mail after three rings. Option 2: Set up and activate the ICD AutoAction feature • Ensure your computer is on and ICD software is running. • From the ICD Main Window, select Setup. • Beside AutoActions, click on “+”. • Click on All Callers. • Click on Always Send to Voice Mail. • Click OK. • From the ICD Main Window check the “Always Send to Voice Mail” option. • Incoming calls will be automatically forwarded to Voice Mail after four rings. To turn your AutoAction feature off: • From the ICD Main Window uncheck the “Always Send to Voice Mail” option. • The ICD pop-up window will then notify you of incoming calls, allowing you to manage your calls.
