With 1,000,000 SuperMemo CDs out there, how much e-mail do you get daily with support questions?
We receive a total of around 100-150 e-mails in a single day (summer 1999 average). They are sorted by language and subject matter, forwarded, and usually responded to within 3-4 business days. Most require simple help on where to find a given piece of information in the documentation. Interestingly, it is not the best-selling titles that require most support (e.g. Easy English) but stand-alone SuperMemo downloaded from the Internet.
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- With 1,000,000 SuperMemo CDs out there, how much e-mail do you get daily with support questions?
- What basic information will be required to set up an e-mail support account?
