Windows XP SP2 was released over three years ago. Why the delay on SP3?
While Microsoft is an enormous company with over 77,000 employees worldwide and over $50 billion in annual revenues, its organizational structure actually constrains which products are actively developed in some cases. For example, while a large team of developers, product managers, and program managers are involved during the ramp-up to any major OS release, Microsoft then pushes the product into its support organization for follow-up development in the form of hot-fixes, service packs, and so on. Other teams work on out-of-band updates that are typically shipped via the Web and, eventually, a new or existing team is constituted to work on the next major release and the entire process begins anew. With Windows XP, however, Microsoft was forced to temporarily halt development on XP’s successor, Windows Vista, in order to complete XP SP2. That’s because this release, though provided to customers for free as a typical service pack, was in fact a major OS upgrade and was developed outside
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