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Will Work-at-Home employees have the ability to route incoming calls based on their location for the day, such as the AccessLine service offered to Mobile employees?

April 26, 2017ability AccessLine based employees incoming location route Work-at-Home

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Will Work-at-Home employees have the ability to route incoming calls based on their location for the day, such as the AccessLine service offered to Mobile employees?

1 Answer

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Work at Home employees by definition spend four or more days per week working from their home office and should not require flexible call routing capability. Flexible call routing is not available in the AccessLine Work at Home service.