Will survey vendors be able to provide breakdowns of results by region for our plans (i.e. market/service area)?
CMS-calculated results for the MA & PDP CAHPS Survey are the official survey results. CMS will continue to provide MA & PDP plans with reports that contain information that can be used for quality improvement purposes (including information related to market and service area); however, a survey vendor may analyze the survey data in order to provide plans with additional information that plans can use for quality improvement purposes as long as cell sizes are not too small (less than 10). Plans and survey vendors need to recognize that the data they utilize is not case mix adjusted and should only be used for quality improvement purposes. Will there be any restrictions/limitations on using Medicare CAHPS to survey Medicare beneficiaries at other time points in the year outside the range of the official Medicare CAHPS data collection cycle? If so, what are those restrictions likely to be? Plans may choose to administer the MA & PDP CAHPS Survey at other points in time during the year as
Related Questions
- The preliminary results of the salary survey showed that I was paid a little bit under market and I’m currently at the top step of my salary range. Where will I be placed in the new pay structure?
- When will potential survey vendors be able to apply for participation in Medicare CAHPS?
- Where can I get market salary survey results / reports of any kind?
