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Will Automatic Call Distribution (ACD) be available on the IPcts?

April 26, 2017ACD automatic distribution ipcts

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Will Automatic Call Distribution (ACD) be available on the IPcts?

1 Answer

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We will have basic ACD functionality, which will include UCD groups and call queuing. We will however be providing an ACD upgrade which will give you the ability to display MIS statistics on the calls via a wallboard display.