Why would CARCOs database not reflect a background check request that was faxed earlier?
Normally, faxed requests go directly into our computer system. However, technology is not infallible. Sporadic episodes of cases not going into the database may be experienced due to telephone line problems, storm activity, etc. However, if the problem persists, please let us know and we will arrange to provide an “echo” listing, via fax, of all cases received so that you may be assured of our having properly received the request while the problem is being investigated by our technical staff.
