Why work with TBI instead of direct carrier reps?
Customers generally like dealing with the carrier reps because they feel they are dealing with a well trained representative looking out for their best interest. What they don’t realize is the carrier agents have access to the same level of training and are often required to gain carrier certification. Direct carrier reps are concerned with meeting their short term monthly sales quota to ensure continued employment. They achieve this by maximizing the customer’s monthly dollar commitment and contract term. The carrier rep may not be able to offer the correct product or service to fill the customers’ needs because many carriers do not have a complete suite of services. The rep ends up selling services that may create inefficiencies within the customers’ core business. The carrier rep doesn’t generally offer the latest sales promotion until the sale looks like it may not close. Once the sale is closed, the direct rep gets no compensation for support and directs the customer to the carrie
