Why won npower pay me my dual fuel reward?
Q Last year a door to door salesman from npower persuaded us to switch energy supplier with the promise of a dual fuel reward of £60 if I bought both gas and electricity from them for a year, and paid by direct debit. The promotional material said “your discount is shown annually in arrears from your final electricity bill in that period”. My supply began on 07/03/06, yet my fourth quarterly bill for the year did not carry the £60 as promised. I phoned npower to ask why not, and they told me it was because my last bill was dated 03/03/07. On 23/03/07, and on further occasions over the past month, I have again asked for the £60 back since I had fulfilled the conditions laid out in their promotion, and was repeatedly told it would come on the next bill, which is at the end of May. What is more, a member of their customer services team told me that they couldn’t do anything since the system was fully automated, and their quarterly bills are automatically generated every 87-91 days. By my
