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Why won my CyberStrong eHelp “lock”?

April 26, 2017cyberstrong ehelp lock

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Why won my CyberStrong eHelp “lock”?

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To lock the various modules that your help desk uses, a file $Locked.txt is created in your CyberStrong eHelp data folder. To do this, your data folder must have write and create permissions. While this is normally the case you may have to contact your host provider for assistance.