Why won MACS Lab guarantee turnaround times?
A. MACS Lab will try very hard to meet your turnaround times, however, quality is our most important product. We will tell you ahead of time if we can’t meet your requested turnaround time. Your reputation and name are on the report that you give your clients. It is imperitive that you get quality and accurate rusults from a quality laboratory to maintain your reputation. We have a well earned reputation for quality and we will not let our reputation or your reputation suffer for some sales gimmick. There are times when rapid analysis is criticaland we will respect that need and do all we can to support you. If you are in such a position please let us know and we will go the extra mile.
MACS Lab will try very hard to meet your turnaround times, however, quality is our most important product. We will tell you ahead of time if we can’t meet your requested turnaround time. Your reputation and name are on the report that you give your clients. It is imperitive that you get quality and accurate rusults from a quality laboratory to maintain your reputation. We have a well earned reputation for quality and we will not let our reputation or your reputation suffer for some sales gimmick. There are times when rapid analysis is criticaland we will respect that need and do all we can to support you. If you are in such a position please let us know and we will go the extra mile. • Q: Can I get verbal results from your lab? A: As a matter of qualtiy business practice you should never ask for verbal results from any lab except in an emergency. Your reputation is on the line with your client. Misunderstandings are easy when in a hurry and when someone jots something down on a scrap o
