Why, when I have ordered at the same time as neighbours, are our prices different?
We automatically search for the lowest price available for each individual order. As suppliers regularly change their prices throughout the day to stay competitive, your quoted price per litre is held as a guaranteed maximum price until the order is processed at 7am the next working day (your final price per litre could go down when processed, but it will never go up). However, if a neighbour places their order some time later the same day, the price they are quoted will be based on the available prices at that exact moment. So, if suppliers have changed their prices since your order was placed, your neighbour could be quoted a higher or lower amount than you. Price differences can also occur when people order different quantities of oil.
