Why, when I add a payee in Bill Pay, am I required to enter the payees phone number when the phone number no longer appears in the payment history?
Payments are actually made by our bill pay service provider who contacts the merchants by phone to agree on a payment method, either by check or by electronic deposit. Therefore, the phone number is only needed for the initial set up of your payees. I entered a payment with a due date of today, why wasn’t the payment processed immediately? Payments are transmitted each morning to our bill payment provider for the previous business day. Any payment entered today with a due date of today will be transmitted to our bill payment provider the next day, Monday – Friday. Payments entered on non-Business Days will be considered entered in the system on the next Business Day and processing will begin the following Business Day. Back to top of page If I know that my payee accepts Electronic Fund Transfer (EFT) payments, can I wait until the due date to pay the bill? No. We recommend that you initiate your payment request at least two (2) or five (5) business days prior to the payment due date to
