Why were CIGNA member carved out to Catalyst Rx?
Catalyst Rx brings very competitive pricing. In addition, with the new on-site pharmacy the administration of the pharmacy benefit under one vendor will allow the same formulary for all, the same plan design, and the same prior authorization processes, etc. creating much less confusion. With the Lovelace pharmacies in the Catalyst Rx network, this was a natural progression, much like the way we carved out UnitedHealthcare members to a pharmacy benefit manager years ago. Catalyst Rx provides the highest level of customer service among the top ten pharmacy benefit managers in the industry (according to a recent industry survey of employer groups). Certified pharmacy technicians are available to assist you 24 hours a day, seven days a week, when you call customer service.
