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Why was the Lab unable to obtain a DNA type from the sample submitted?

dna lab obtain sample submitted type
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We have had a number of hair samples submitted to the DNA Labs that they have been unable to obtain DNA from as the hair sample had gone mouldy or the hair had been cut from the animals tail and not pulled. Wet samples must not be placed in the DNA collector. Place them in the sun for a few minutes to dry and brush the sample to remove excess dirt and manure. Under no circumstances do you cut the hair from the tail as the DNA is taken from the follicle at the end of the hair (inside the skin). Please read the supplied instructions pamphlet carefully to avoid unnecessary time and cost.

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