Why was the GMP not recorded on the pension record?
The agreed procedure whereby the National Insurance Contributions Office (NICO) provides information to occupational pension scheme administrators has failed in a small proportion of cases. An investigation into the errors has been completed by the National Audit Office (NAO) who have reported that the principal causes of the problem were: HM Revenue and Customs (NICO section) failed to issue a GMP notification to the pension scheme; and the GMP was sent to the wrong pension scheme or was not matched to a record on the pension scheme’s payment system. Administrative processes have been reinforced and further changes resulting from the NAO recommendations will be implemented.
