Why use Q-Manager and the ISO Standards and Certification if there is no pressure from customers or insurers for certification or a quality assurance system?
QASI recognizes the new ISO 9001:2000 Quality System Standards as managements best practice principles we have been providing our clients for years. The consistent use of best practices; being customer focused; instilling leadership and commitment; getting employee participation and encouraging development; providing performance measurements; promoting continuous performance improvement all are sound business principles any business will benefit from. As collision repair industry consultants, the biggest customer challenges we repeatedly face are: shop management does not have a consistent method for self-assessing their own processes and shop management is unable to maintain a consistent use of best practices. Q-Manager is first and foremost a management tool to make sure that quality assured shop process are consistently used and re-evaluated. It is carefully designed to educate management and staff. It is also carefully designed to help management stay organized and focused on custo
