Why Use Outcome Management?
Outcome Management is all about planning, managing and achieving the intended outcomes of an initiative or a program in the public sector. It is all about having the same focus and discipline around attaining these outcomes as the domain of Project Management has around delivering the capability and the systems in an on-time and on-budget manner. In fact, focusing on Project Management only provides the deliverables of the project – it does not provide the outcomes themselves, or the “big picture” as to why we are undertaking the initiative. (The word outcomes can be interpreted as benefits or results in this context). In the private sector, outcomes typically mean the financial return on investment that is produced. In recent years, The Balanced Scorecard by Kaplan and Norton has broadened the management thinking to include customer satisfaction, the efficiency of internal business processes and the learning and innovation aspects of the business. In the public sector, outcomes repres
