Why Use Interactive Voice Response?
The ramifications of employing IVR can be felt throughout an organization. Foremost is the competitive advantage to be gained by providing superior customer service. IVR automation provides fast accurate answers to caller inquiries 24 hours a day. By offloading a majority of calls to the IVR system, the company reduces the burden on skilled personnel, reserving them for callers that need their attention. Employees are more productive and the company is able to significantly reduce overhead and expenses.
