Why use an estate agent who belongs to the OEA Scheme?
OEA scheme members agree to abide by the OEA Code of Practice. This sets out a framework within which members must operate and sets the standards of service they should provide. The code is mandatory and rigorously enforced. Compliance levels and consumer satisfaction are closely monitored. If things go wrong and you have a dispute with a member agency you can refer your complaint to the Ombudsman for resolution. The Ombudsman is completely independent of the member agencies and will provide a free, fair and speedy review of complaints falling within his terms of reference. Member agencies agree to co-operate with the Ombudsman and to abide by any decisions that the Ombudsman comes to.
