Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

Why the Session timeout setting doesn work?

April 26, 2017session setting timeout

0

Posted

Why the Session timeout setting doesn work?

1 Answer

0

Posted

To troubleshooting this problem, please follow steps below: For Windows 2003 users: 1) On the Start menu, click Run. 2) In the Open text box, type “inetmgr” and then click OK, this starts Internet Information Services (IIS). 3) Right click the Application Pools which is used by ITA, and select Properties. 4) In Performance tab, change the value of Idle timeout to be bigger than the one you set in Session timeout in Issue Tracking Anywhere, and click OK. For Windows Vista users: 1) On the Start menu, click Run. 2) In the Open text box, type “inetmgr” and then click OK, this starts Internet Information Services (IIS). 3) Click the Application Pools which is used by ITA, and right click Advanced Settings. 4) In Process Model, change the value of Idle timeout to be bigger than the one you set in Session timeout in Issue Tracking Anywhere, and click OK.