Why the Philippines as an Offshore Call Center location?
Now that the compelling benefits of outsourcing call centers and other services have been outlined and made clear, the next question to ask is “Who/where do I outsource to?” While India and China are considered the forerunners in the outsourcing trend, the Philippines boasts of several advantages that provide unique leverage for the offshore call center outsourcing industry. According to BusinessWeek, the Philippines earned $2.1 billion in revenue from offshore services in 2005, placing her third behind India and China. This is 62% more than the $1.3 billion it garnered in 2004, and over 87 times more than the $24 million in revenues earned during the earlier years of the offshore call center services boom. Perhaps one of the most important advantages the Philippines has is the nation’s grasp of the English language. English has always been an essential part of the educational curriculum for Filipinos. As such, the country boasts of a very high English literacy rate of 93.5%. Another a
