Why the focus on management teams?
Given that the senior roles within different organisations will not exhibit exactly the same responsibilities, we believe it’s most practical at this point for our guidance to focus upon management teams. In many insurers, the teams whose activities will have most bearing upon the experience of external stakeholders (regulators, shareholders, retail customers, corporate customers) will generally be Underwriting and Claims. For this reason, stakeholders expect these management teams to demonstrate their capability in ways that are easy to understand and benchmark.
